Terms and Conditions

1. Acceptance of Terms

By accessing or using our website, requesting a quote, or engaging our services, you confirm that you are at least 18 years old, have the legal authority to enter into a binding agreement, and agree to be bound by these Terms. If you do not agree, do not use our website or services.

2. Description of Services

Custom Gilroy Deck & Fence provides residential outdoor construction services in Gilroy, CA and surrounding areas, including but not limited to custom deck design and build, composite deck installation, fence installation, pergola installation, covered patio structures, and related outdoor living construction.

Services are provided only upon execution of a written agreement between you and Custom Gilroy Deck & Fence. Nothing on our website constitutes a binding offer or guarantee of service availability.

3. Estimates and Pricing

Any estimate provided by Custom Gilroy Deck & Fence - whether verbally, by email, or in writing - is based on information available at the time of the estimate. Final pricing is determined by the written contract signed by both parties. Estimates are not binding contracts.

Pricing may change if the scope of work changes after the contract is signed, if unforeseen site conditions are discovered during construction, or if material costs change due to supply conditions beyond our control. Any change in scope or price requires a written change order signed by both parties before additional work begins.

We reserve the right to decline any project at our discretion.

4. Scheduling and Cancellation

Project start dates are estimates and are subject to permit approval timelines, material availability, and weather conditions. We will communicate scheduling changes as soon as they are known.

If you need to cancel or postpone a scheduled project, please notify us as soon as possible. Cancellation terms, including any applicable fees or deposit retention policies, are specified in your written contract.

We reserve the right to reschedule or suspend work due to weather, unsafe site conditions, non-payment, or other circumstances beyond our reasonable control.

5. Payment Terms

Payment terms are set forth in your written service contract. Typically, a deposit is required before work begins, with the remaining balance due upon project completion unless otherwise agreed in writing.

Invoices not paid within the timeframe specified in the contract may be subject to late fees as described therein. We reserve the right to suspend or stop work on any project where payment is overdue.

All payments must be made in United States dollars. We accept payment methods as described in your individual contract.

6. Permits and Compliance

Custom Gilroy Deck & Fence obtains all required building permits as part of our standard service process. You are responsible for providing accurate information about your property, including HOA restrictions, easements, and property boundaries, that may affect permitting or construction.

You agree to allow reasonable access to your property during normal working hours for the duration of the project, including access for city or county inspectors as required.

7. Warranty

Custom Gilroy Deck & Fence warrants that all work will be performed in a workmanlike manner consistent with industry standards. Specific warranty terms - including duration and coverage - are set forth in your written service contract.

Manufacturer warranties on materials such as composite decking boards, hardware, and railings are subject to the terms of the respective manufacturer. We will assist you in accessing those warranties where applicable.

Warranties do not cover damage caused by misuse, acts of nature, third-party modifications, or failure to perform recommended maintenance.

8. Limitation of Liability

To the fullest extent permitted by law, Custom Gilroy Deck & Fence will not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to our services or your use of our website, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising from our services will not exceed the total amount you paid us for the specific project giving rise to the claim.

9. Website Use

The content on gilroydeckandfence.com is provided for informational purposes only. We make no representations about the accuracy, completeness, or suitability of any information on the site. Content may change without notice.

You may not use our website in any way that is unlawful, harmful, or that interferes with our business or the experience of other users. Unauthorized reproduction or commercial use of any content on this site is prohibited.

10. Dispute Resolution

In the event of a dispute arising from these Terms or our services, both parties agree to first attempt to resolve the matter through good-faith negotiation. If negotiation does not resolve the dispute within 30 days, both parties agree to submit the matter to binding arbitration under the rules of the American Arbitration Association, with proceedings conducted in Gilroy, California.

Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm while arbitration is pending.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any legal proceedings not subject to arbitration will be conducted in the courts of Santa Clara County, California.

12. Modifications to These Terms

We may update these Terms at any time. Changes will be posted to this page with a revised effective date. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms. If you disagree with any change, stop using our website and contact us to discuss any active service agreements.

13. Contact Us

Questions about these Terms? Reach us here: